customer care

All prices are displayed and charged in NZD by default. You may change to your selected currency.

We currently offer payment via credit card, paypal, afterpay and apple pay. We also accept payment via dear dylan gift cards.

Yes we do! All full price orders come beautifully wrapped in tissue, finished with our signature ribbon. If you are sending as a gift and would like to include a personal message, please leave a note at checkout and we will handwrite a note to include with your order.

Please note: sale orders do not come gift wrapped

Dear dylan fits true to size, for further information regarding size and fit please refer to our size guide HERE

Yes some styles and colours will be restocked. To be notified when a style is back in stock please sign up to our newsletter HERE

Yes we do, gift cards can be purchased HERE

To make a purchase using a dear dylan gift card please select 'gift card' as your payment method during checkout. 

If the full value of the card is not used the balance will remain on the card.

Please note our gift cards do not expire. 

For desktop: Please click on the account icon at the top right hand corner of our website, select 'create account' and fill in your details 

For mobile: Please click on the menu bar on top left, select log in.

For desktop: Click on the account icon at the top right hand corner of our website, select 'forgot password' then enter your email address, we'll send you an email to reset your password.

For mobile: Click on the menu bar at top left, select log in, then forgot password.

Unfortunately from time to time human error occur and we might make a mistake. If an item is missing from your order or you have been sent the wrong style, or size, please send us an email at hello@deardylan.co and we will arrange for the correct item/size to be dispatched.

If you have been sent an incorrect item that needs to be returned we will arrange for a courier to collect at no cost to you. 

In the unfortunate event your order is lost transit please contact us at hello@deardylan.co.

We will open an investigation with our shipping carrier and once completed a full refund or store credit will be processed. 

Please note if your order is showing as delivered to the address provided at checkout dear dylan is not liable.