returns

We want all our customers to have the best shopping experience with dear dylan and encourage you to contact us prior to ordering if you have any questions regarding fit, we are always here to help. For further information please refer to our size guide. 

If for any reason you are not happy with your order please contact dear dylan via email within seven business days of receiving your delivery to request a return. Please include your order number, full name and the reason for return. Returns must be shipped back using a tracked shipping method. All return costs are that of the customer.

To be eligible for return all products must be unworn in new condition with all tags attached. Please ensure when trying on garments you do not mark them with make-up. We reserve the right to refuse a return should the garments be worn or marked. 

Please note:

Full Price: Full price stock is eligible for exchange, store credit or refund. 

Sale: Sale stock is eligible for exchange or store credit only. 

Final Sale: Final sale stock is not eligible for return, all sales are final, unless faulty.

Dear dylan offers complimentary shipping (where applicable) with the understanding the customer will keep the goods purchased. If you choose to return your order please note dear dylan will retain shipping costs incurred. All return costs are that of the customer.

FAULTY OR DAMAGED GOODS

Please note all items are thoroughly checked before dispatch but in the unfortunate event a fault is found or your order is damaged in transit please contact dear dylan via email with 48hrs of arrival. A full refund including shipping charges will be provided. Please note we do not offer refunds for general wear and tear.

Refunds are processed using the same payment method used during checkout and my take up to 7 business days to clear.